Shipping policy
Shipping Policy
Effective Date: November 14, 2026
At Sunlit Knit Studio, we want your chosen headwear to make its way to you with as little hassle as possible. Whether you are looking forward to a knitted beanie for cooler days, a baseball cap for everyday outfits, or a sun hat for outdoor plans, this policy explains our shipping charges and the basic steps involved in getting your order delivered.
1. Shipping Fees
We currently offer the following shipping arrangement:
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Orders of US$10.00 or more: Free shipping.
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Orders below US$10.00: A shipping charge of US$5.99 applies.
The applicable shipping charge will be displayed during checkout before you submit your order.
If a promotion or special offer provides different shipping terms, the terms shown for that offer or at checkout will apply, subject to applicable law.
2. Order Processing
After an order is submitted, the order information and payment status may be reviewed before fulfilment begins.
Processing may involve:
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Confirming the order details.
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Checking the selected product and available options.
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Reviewing the shipping address.
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Preparing the item for dispatch.
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Arranging shipment through the applicable fulfilment process.
We do not publish a fixed processing-time promise in this policy. If a specific processing estimate is displayed on a product page, at checkout, or in an order communication, customers should refer to that information for the relevant purchase.
3. Shipping and Delivery Estimates
Delivery time can vary depending on the destination, fulfilment arrangements, carrier operations, weather, seasonal demand, and other transportation conditions.
Any delivery estimate provided during checkout or in an order communication should be treated according to the terms stated with that estimate.
If no shipment time is stated, applicable U.S. rules generally require a seller to have a reasonable basis to expect shipment within 30 days after receiving a properly completed order. If the seller cannot meet the applicable shipment time, the seller may be required to notify the customer, obtain consent to a delay, or cancel the order and issue a prompt refund.
We do not guarantee a particular arrival date unless an express guarantee is specifically provided.
4. Shipping Destinations
Available shipping destinations and any geographic restrictions will be shown through the ordering process where supported.
If the checkout system does not accept your address, please contact us before attempting to place the order.
We do not claim that every product is available for delivery to every country, state, territory, or remote location.
5. Address Accuracy
Customers are responsible for providing complete and accurate delivery information.
Before submitting an order, please check:
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Recipient name.
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Street address and apartment or unit number, if applicable.
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City, state, and ZIP code.
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Country.
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Any delivery instructions requested by the checkout process.
If you notice an address error after placing an order, contact us immediately at info@urbansleepspace.com.
We will make reasonable efforts to correct an address if the order has not yet entered a stage where changes are no longer possible. We cannot guarantee that an address can be changed after dispatch.
6. Order Confirmation and Shipment Updates
An order confirmation may be sent to the email address supplied during checkout.
Additional shipment notifications or tracking information may be provided if supported by the fulfilment and shipping service used for the order.
We do not promise that tracking will be available for every shipment. If tracking information is provided, customers should allow time for the carrier's system to register the shipment and update its status.
Please check your inbox, spam folder, and any order-status page available through the website for relevant messages.
7. Delayed Shipments
Occasional delays may occur because of:
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Severe weather.
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Transportation interruptions.
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Carrier network congestion.
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Public holidays.
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Incorrect or incomplete address information.
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Inventory or fulfilment disruptions.
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Events outside our reasonable control.
If we learn that an order cannot be shipped within the applicable promised period, we will take the steps required by law. Depending on the circumstances, this may include providing a revised shipment date, requesting the customer's consent to a delay, or cancelling the order and issuing a refund.
Customers who no longer wish to wait may contact us to request cancellation where the order has not shipped and cancellation is available.
8. Packages Marked as Delivered
If a shipment is marked as delivered but you cannot locate it, please:
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Check the delivery area, mailbox, porch, reception desk, or other usual delivery location.
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Ask household members, building staff, or neighbors whether they accepted the parcel.
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Review any delivery notice or carrier information provided.
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Contact us at info@urbansleepspace.com with your order number.
We will review the information available and determine what assistance may be appropriate.
A carrier's delivery scan may be relevant evidence, but it does not automatically resolve every dispute or remove rights available under applicable law.
9. Damaged Packages or Missing Items
If your package arrives visibly damaged, or an item appears to be missing, please contact us as soon as reasonably possible.
Include:
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Your order number.
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A description of what happened.
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Photographs of the outer packaging and affected item, if available.
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Any relevant delivery information.
We will review the issue and work toward an appropriate resolution in accordance with our Return and Refund Policy and applicable law.
10. Split Shipments
If an order contains more than one item, the products may be dispatched together or separately depending on fulfilment arrangements and availability.
If separate shipments are used, the delivery of one item does not necessarily mean that all other items have been delivered.
Where shipment information is available, customers should refer to the relevant order or dispatch communications.
11. Shipping Restrictions and Unusual Circumstances
Certain destinations may be affected by carrier restrictions, customs requirements, transportation disruptions, or other limitations.
Where additional charges, import duties, customs fees, or taxes may apply to an international shipment, the customer should review the information presented during checkout and the requirements of the destination country.
We will not knowingly represent that a shipment is free of additional charges where such charges are imposed separately by government authorities or other parties.
12. Contact for Shipping Questions
If you have questions about shipping, delivery, an address correction, or a delayed package, please contact:
Sunlit Knit Studio
850 Dixie Hwy
Louisville, KY 40210
United States
Email: info@urbansleepspace.com
Website: www.urbansleepspace.com
Please include your order number so we can identify the relevant purchase.