Contact Information

Effective Date: November 14, 2026

Thank you for visiting Sunlit Knit Studio. We appreciate every customer who chooses our store for everyday headwear, from cozy knitted beanies to classic baseball caps and practical sun hats.

If you have a question before ordering, need help with an existing purchase, or would like assistance with a return or refund, our contact details are provided below.

1. Business Information

Business Name: Sunlit Knit Studio

Business Address:
850 Dixie Hwy
Louisville, KY 40210
United States

Website:
www.urbansleepspace.com

Customer Service Email:
info@urbansleepspace.com

2. Customer Support

You may contact us about:

• Product descriptions, styles, and available options.

• Questions about knitted beanies, baseball caps, and sun hats.

• Order confirmation and order details.

• Shipping charges and delivery questions.

• Address corrections, where an order is still eligible for changes.

• Return, refund, and exchange requests.

• Damaged, defective, missing, or incorrect items.

• Website access and checkout concerns.

• Privacy questions and requests concerning personal information.

• Feedback about your shopping experience.

3. How to Contact Us About an Order

For order-related questions, please include your order number in your email.

If you are reporting a damaged or incorrect product, a short description and clear photographs may help us understand the issue more quickly.

For a return request, please contact us before sending the product back so that we can provide the appropriate instructions.

Please do not include full payment card numbers, passwords, or other unnecessary sensitive information in ordinary email messages.

4. Our Commitment to Clear Communication

We aim to handle customer inquiries in a courteous, practical, and responsible manner.

Some matters may require additional review, such as:

• Confirming order details.

• Checking available fulfilment information.

• Reviewing photographs of a product issue.

• Coordinating with a relevant service provider.

• Assessing a request under our published policies and applicable law.

We appreciate your patience when a question requires investigation.

5. Official Website and Email

For your security, please use the website and email address listed in this Contact Information page when communicating with Sunlit Knit Studio.

Official Website: www.urbansleepspace.com
Official Email: info@urbansleepspace.com

If you receive a message claiming to represent our store but containing unusual payment instructions or requests for passwords or sensitive financial information, please verify the communication through the contact details above before responding.

6. Business Location

Sunlit Knit Studio
850 Dixie Hwy
Louisville, KY 40210
United States

This address is provided as our stated business contact address. It should not be assumed to be a customer walk-in location, fulfilment facility, or authorized returns warehouse unless we expressly confirm that arrangement.

For all returns, please obtain instructions by email before mailing a product.

We appreciate your interest in Sunlit Knit Studio and thank you for giving us the opportunity to assist you.