Return and Refund Policy

Effective Date: November 14, 2026

At Sunlit Knit Studio, we believe that a hat should feel like a natural part of your everyday style. Whether you have chosen a cozy knitted beanie, a classic baseball cap, or a sun hat for brighter days, we want you to feel confident about your purchase.

If something does not work out, this Return and Refund Policy explains how to request a return, exchange, or refund and what to expect throughout the process.

1. Our Return Window

We offer a voluntary 30-day return period for eligible purchases.

You may contact us within 30 days after receiving your order to request a return. The return period is intended to give you a reasonable opportunity to inspect your item and decide whether it meets your expectations.

To begin a return, please email:

info@urbansleepspace.com

Please include:

• Your order number.

• The name of the item you wish to return.

• The reason for your request.

• Clear photographs if the item arrived damaged, defective, or different from what you ordered.

Please wait for our return instructions before sending anything back. Our business address is not automatically an authorized returns warehouse, and sending a parcel without prior authorization may delay its handling.

2. Eligibility for Voluntary Returns

For a standard change-of-mind return, an item should be:

• Unused and in its original, saleable condition.

• Clean and free from stains, makeup, perspiration marks, odors, or other signs of wear.

• Unwashed and unaltered.

• Returned with any original tags, accessories, or packaging that remain reasonably available.

Because hats are worn close to the head and may come into contact with hair, skin, cosmetics, and perspiration, we ask customers to try them on carefully and keep them clean while deciding whether to keep them.

A hat that has been worn outdoors, washed, altered, or visibly used may not qualify for a voluntary change-of-mind return, unless the return concerns a defect or another issue for which a remedy is required by applicable law.

Original packaging is appreciated where available, but we will not treat the absence of original packaging as an automatic reason to deny a valid claim involving a defective, damaged, or misdescribed product where applicable law provides otherwise.

3. Items That May Not Qualify for a Change-of-Mind Return

The following situations may be excluded from our voluntary return arrangement:

• Items that show clear signs of use or wear.

• Items that have been washed, stretched, reshaped, or otherwise altered.

• Items returned with stains, strong odors, or damage caused after delivery.

• Items that are incomplete or missing included components.

• Items returned after the 30-day voluntary return period without another applicable legal basis for a remedy.

These conditions apply to voluntary change-of-mind returns only. They do not remove or reduce any rights you may have under applicable consumer protection laws if a product is defective, damaged, incorrectly supplied, or materially different from its description.

4. Damaged, Defective, or Incorrect Items

We want every customer to receive the product they actually ordered and to have a fair opportunity to resolve a genuine product problem.

Please contact us as soon as reasonably possible if:

• Your package arrives with a damaged hat.

• A knitted beanie has an apparent manufacturing defect.

• A baseball cap or sun hat arrives with a broken, damaged, or missing component.

• You receive a different style, color, or product from the one ordered.

• The item materially differs from its description or advertised characteristics.

Send a brief explanation and photographs showing the issue. Photographs help us understand the problem, but we may request additional information when reasonably necessary.

Depending on the circumstances and applicable law, an appropriate resolution may include a replacement, repair where practical, refund, or another legally available remedy. We will not require you to pay return costs where applicable law requires us to cover or reimburse reasonable costs associated with a valid defective or incorrect-item claim.

5. Refund Process

Once an authorized return is received and inspected, we will notify you whether the return has been accepted.

For an approved voluntary return, the refund will generally be issued to the original payment method unless another method is agreed upon and legally permitted.

The amount refunded will depend on the circumstances:

• For an eligible change-of-mind return, the refund will generally cover the purchase price of the approved returned item.

• Original shipping charges, if any, will be handled in accordance with the checkout terms and applicable law.

• For a valid defective, damaged, or incorrect-item claim, the refund and any related shipping costs will be handled as required by applicable law.

Your bank, card issuer, or payment provider may require additional time to display the completed refund. We cannot control the processing time imposed by those institutions.

6. Return Shipping Costs

For a voluntary change-of-mind return, the customer is responsible for the direct cost of returning the item unless we expressly agree otherwise.

If an item is defective, damaged on arrival, incorrectly supplied, or otherwise qualifies for a remedy under applicable law, we will handle reasonable return shipping costs in accordance with those legal requirements.

We recommend using a shipping service that provides proof of mailing. Customers should retain their return receipt until the matter has been resolved.

7. Exchanges

If you would prefer a different hat style, color, or available option, please contact us before returning your original item.

An exchange depends on product availability. If the requested replacement is unavailable, we may discuss another suitable resolution, including a refund where appropriate.

Please do not send an item back as an exchange without first receiving instructions from our support team.

8. Order Cancellation

If you wish to cancel an order, contact us promptly at info@urbansleepspace.com and include your order number.

We will make reasonable efforts to stop an order that has not yet entered fulfilment or shipment. Once an order has shipped, cancellation may no longer be possible, and the return process may apply instead.

Nothing in this section limits cancellation or refund rights required by applicable law, including rights that may arise when an order cannot be shipped within the required time.

9. Late or Missing Refunds

If you have received confirmation that a refund has been issued but cannot see it in your account:

1. Check your original payment account.

2. Contact your bank or card issuer to ask whether the refund is still being processed.

3. If the refund remains missing, email us with your order number and refund confirmation details.

We will review the transaction and provide the information reasonably available to us.

10. No Waiver of Legal Rights

This policy describes our voluntary customer service arrangements. It does not replace, restrict, or waive any rights that cannot legally be excluded under federal or state law.

Customers may have additional rights where products are defective, falsely described, or supplied in breach of applicable law. Nothing in this policy is intended to limit those rights.

11. Contact Us

For return, refund, cancellation, or exchange questions, please contact:

Sunlit Knit Studio
850 Dixie Hwy
Louisville, KY 40210
United States

Email: info@urbansleepspace.com
Website: www.urbansleepspace.com

Please include your order number in all order-related correspondence so we can identify your purchase and assist you efficiently.